FAQ

1. How long does it take to process my order?
All orders are carefully processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you’ll receive a confirmation email with tracking details for your premium cookware pans.

2. What shipping options do you offer?
We offer:

Standard Shipping: 7–12 business days
Express Shipping: 5–10 business days
Free Shipping Order Price Over ($79.99) USD: 7-12 Business days

Shipping carriers include CJPacket, USPS, UPS, FedEx, or UNIUNI (depending on location and availability)

3. Do I need to pay U.S. tax?
Yes, applicable U.S. taxes will be added to your order at checkout.

4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Track your package on the carrier’s website or via our Track My Order page.

5. Do you ship internationally?
No, we ship only within the United States.

6. What is your return policy?
We offer a 30-day return policy for cookware pans. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details, see our Refund Policy page.

7. How do I start a return?
To start a return, email us at support@toolavo.com. We’ll provide a return shipping label and instructions once your request is approved.

8. Are there any items that cannot be returned?
Yes, the following items are non-returnable:

Gift cards
Downloadable digital products
Final sale or clearance items
Used or damaged items not due to our error.

9. When will I receive my refund?
Once we receive and approve your return, refunds are processed within 10 business days to your original payment method.

10. What should I do if my order arrives damaged or incorrect?
Contact us immediately at support@toolavo.com with your order details and photos of the damaged or incorrect item. We’ll resolve the issue promptly.

11. How can I contact customer support?
Our team is here to help:
📧 Email: support@toolavo.com
📞 Phone: +1 (213) 495-4229

📍 Business Address:
Toolavo
900 Wilshire Blvd
Los Angeles, CA 90017
United States

Business Hours: Mon–Fri 10:00 AM – 8:00 PM (PST)

We’re happy to assist with any questions or concerns regarding your premium cookware pans.

Our Mission and Vision

Helping You Get the Flow of Your Life. Our goal is to make your cooking experience smarter, easier, and more enjoyable with Toolavo. We bring comfort and joy through hassle-free online shopping while offering premium cookware designed for your modern kitchen.

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